Frequently Asked Questions
Do you take insurance?
We do not accept or process health insurance claims and as such are an out-of-network provider, so please check with your health insurance plan to see if you have out-of-network benefits.
That being said, we will provide you with a form that you can attach to your insurance claim form, as well as complimentary access to Reimbursify, an app that helps with filing for out-of-network insurance reimbursement; please refer to the information below to help you determine how much your insurance company may reimburse you for the services we provide.
How do I get reimbursed?
Upon completion of services to you, we will provide you with a “superbill” that you can submit to your insurance company for out-of-network reimbursement. These bills will list specific referral diagnostic codes (ICD-10) that will often consist of multiple medical and/or behavioral health codes that could be reasonably considered based on your referral concerns. If you have been referred by a physician, they usually provide these to us. We also determine initial codes based on the referral concerns that you have shared with us.
The superbills will also list procedure codes for the services we provided. They do NOT include facility fees that are typically charged by hospital-based providers, which often double the amount of billed charges.
What are your fees?
The usual and customary rate for clinical neuropsychological assessment services is $175 per billable hour of service.
We do offer a sliding scale fee schedule for patients who qualify based on financial need. Please let us know when you request to book an appointment if you need consideration for sliding scale payments and we will be happy to assist you in determining eligibility.
When is payment due?
An initial intake appointment for neuropsychological assessment services may be held for you at the time you request services, but a $175 deposit is required in order for this appointment to be confirmed. A second deposit for the estimated cost of the testing session(s) is then due prior to scheduling the testing appointment(s), with the remaining balance for the evaluation due before scheduling the feedback session.
What forms of payment do you accept?
We accept payment via cash, check, or credit card; we accept all major credit cards including Visa, MasterCard, AmEx, Discover, Diner’s Club, and JCB. We also accept health savings account (HSA) and flex savings account (FSA) cards with a Visa, Discover, MasterCard, or AmEx logo on the card.
Can you tell me more about utilizing Telehealth services for my appointments?
Please click here to see specialty telehealth FAQs.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost:
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (615) 570-5325.
Do I need a physician referral?
We happily welcome both self-referred patients and patients referred by a medical or behavioral healthcare provider, such as a primary care physician, neurologist, psychiatrist, or psychologist.
Please note though that some insurance companies may require a physician (MD) referral for reimbursement of neuropsychological assessment services, so self-referred patients who wish to file for out-of-network reimbursement for services may wish to check with their insurance providers to see what services are covered and/or request a referral from their physician.
Do you work with people outside of your specialty?
We will be happy to consider requests to provide adult neuropsychological assessment services for a variety of presenting concerns on a case-by-case basis. Please note, however, that we do not provide pediatric evaluation services.
Where are you located?
Our physical office is located in friendly Franklin, TN. Please click here for our Contact Information.
Is a neuropsychological evaluation painful?
A neuropsychological evaluation is physically painless and does NOT involve any blood draws, needle sticks, or other invasive medical procedures.
The evaluation instead consists of taking specialized paper/pencil, verbal, and/or computerized tests that assess how your brain functioning is affecting your thinking skills and behavior.
Do I need to fill out anything before my first appointment?
An initial intake appointment for neuropsychological assessment services may be held for you at the time you request services, but in order for this appointment to be confirmed we need to have first received the following:
A $175 deposit;
Relevant medical/psychological treatment records, including all available records of previous neuropsychological evaluations (you may submit these yourself, or request that your provider(s) fax them to us); and
Relevant intake forms, which will be available on your secure, online Patient Portal.