Frequently Asked Questions
Do you take insurance?
We do not accept or process health insurance claims and as such are an out-of-network provider, so please check with your health insurance plan to see if you have out-of-network benefits.
That being said, we will provide you with a form that you can attach to your insurance claim form, as well as complimentary access to Reimbursify, an app that helps with filing for out-of-network insurance reimbursement; please refer to the information below to help you determine how much your insurance company may reimburse you for the services we provide.
How do I get reimbursed?
Upon completion of services to you, we will provide you with a “superbill” that you can submit to your insurance company for out-of-network reimbursement. These bills will list specific referral diagnostic codes (ICD-10) that will often consist of multiple medical and/or behavioral health codes that could be reasonably considered based on your referral concerns. If you have been referred by a physician, they usually provide these to us. We also determine initial codes based on the referral concerns that you have shared with us.
The superbills will also list procedure codes for the services we provided. They do NOT include facility fees that are typically charged by hospital-based providers, which often double the amount of billed charges.
What are your fees?
The usual and customary rate for clinical neuropsychological assessment services is $185 per billable hour of service.
Fees do not differ for in-person vs telehealth appointments.
Fees for ASAP evaluations and after-hours appointments are 1.25x the usual and customary hourly rate for services.
Fees for house-call appointments are 1.25x the usual and customary hourly rate for services (including provider travel time).
Please call the office to inquire about fees for forensic and/or medico-legal neuropsychological assessment services.
When is payment due?
An initial intake appointment for clinical neuropsychological assessment services may be held for you at the time you request services, but payment is due before services are rendered (i.e., before the intake appointment and the testing appointment[s]), with the balance for the total cost of the evaluation due before feedback.
What forms of payment do you accept?
We accept payment via cash, check, or credit card; we accept all major credit cards including Visa, MasterCard, AmEx, and Discover. We also accept health savings account (HSA) and flex savings account (FSA) cards with a Visa, Discover, MasterCard, or AmEx logo on the card.
Can you tell me more about utilizing Telehealth services for my appointments?
Please click here to see specialty telehealth FAQs.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost:
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (615) 570-5325.
Do I need a physician referral?
We happily welcome both self-referred patients and patients referred by a medical or behavioral healthcare provider, such as a primary care physician, neurologist, psychiatrist, or psychologist.
Please note though that some insurance companies may require a physician (MD) referral for reimbursement of neuropsychological assessment services, so self-referred patients who wish to file for out-of-network reimbursement for services may wish to check with their insurance providers to see what services are covered and/or request a referral from their physician.
Do you work with people outside of your specialty?
We will be happy to consider requests to provide adult neuropsychological assessment services for a variety of presenting concerns on a case-by-case basis. Please note, however, that we do not provide pediatric evaluation services.
Where are you located?
Our physical office is located in friendly Franklin, TN. Please click here for our Contact Information.
Do you offer forensic evaluation services?
Dr. Loveless considers requests to perform forensic and/or medico-legal neuropsychological evaluations on a case-by-case basis. Please contact the office to schedule a complimentary consultation call.
Note: Requests for forensic and/or medico-legal evaluations must come directly from the referring attorney or court; we do not accept requests for such evaluations directly from examinees.
Do I need to fill out anything before my first appointment?
An initial intake appointment for neuropsychological assessment services may be held for you at the time you request services, but in order for this appointment to be confirmed we need to have first received the following:
A $185 deposit;
Relevant medical/psychological treatment records, including all available records of previous neuropsychological evaluations (you may submit these yourself, or request that your provider(s) fax them to us); and
Relevant intake forms, which will be available on your secure, online Patient Portal.